Green Guarantee Terms & Conditions 

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Guarantee Overview: At Green Media, we’re committed to exceeding your expectations. If you’re not completely satisfied with our services, we offer the Green Guarantee – a 100% refund guarantee. 

Refund Terms: 

  1. Logistics Costs: The refund does not include any logistics costs involved in the exchange process. 
  2. Refund Timeline: Requests must be initiated within 30 days of the advertising schedule sign-off. 
  3. Processing Time: The refund will be processed within 14 business days if approved. 

Requesting a Refund is Simple: 

  1. Complete the form below with your quote number and reason for requesting a refund. 
  2. Submit the form, and our team will be in touch within 48 hours to process the refund. 

For further inquiries, please contact your Account Manager or email the Managing Director at angus@grapevine.co.za.

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